Case Studies
Dr Sarah Proctor
Dr Sarah Proctor is a busy and successful consultant pyschiatrist who works in the medicolegal arena. Broomhay provides a complete service for her. As well as acting as a medicolegal secretary, typing and maintaining reports and records, she also manages Dr Proctor's diary, processes mail and manages all the invoicing and accounts. In short, front-line administrative support to allow Dr Proctor to focus on the clinical aspects of her medicolegal practice.
Dr Proctor said, "Pauline's firm provides my medico-legal business with excellent administrative services. Her organisational skills are phenomenal!
Her work shows significant levels of aptitude and competence. She is extremely reliable and conscientious and maintains the high levels of confidentiality that this kind of work demands. Most of all she shows integrity."
UKFast.Net Ltd
The role of PA support is a vital job in managing an organisation. It ensures that senior staff are freed up to do what they do best. But it's not just the PA who needs training and support, it's the person being supported. Both parties need to learn how to make the most out of the arrangement.
Broomhay put together a package of training and mentoring support for UKFast, a website and IT hosting company. This allowed UKFast to quickly become more efficient by using PA support and can also call on Broomhay whenever they wish for ongoing guidance. Training is needed to develop the skills, but mentoring is essential to prevent the lessons from being forgotten and to ensure that maximum benefit is obtained.
Rachael Thompson from UKFast said; "...as a company using PA support for the first time, Broomhay helped us to become more professional and gave structure to what we were doing. Pauline helped me to refresh skills that hadn't been used for a long time and devised ways of doing things that helped speed up the process of routine tasks, allowing me to focus on other things. Pauline is a lovely lady and I liked her traditional and professional approach."
High Court Enforcement Officers Association
High Court Enforcement Officers (HCEO's) execute the Judgments and orders of the High Court and County Courts of England and Wales. The HCEOA are a nationwide umbrella organisation for the officers and Broomhay Secretarial Services provide administrative support for them and also organise major events.
Claire Sandbrook, Chair of the HCEOA said; "...our Association is coming to grips with a number of new projects and initiatives which are being co-ordinated by Broomhay both in terms of administrative support and company secretarial support.
In the last 8 months Broomhay has supported me in my new role and I am grateful to Pauline for her professional and efficient approach. In October we held our first Stakeholder's Luncheon which was attended by The Master of the Rolls, the High Sheriff of Greater London, and other senior figures within the law and credit sectors. Broomhay took care of the entire event with only a few weeks to plan and co-ordinate the event."
Give The Dog A Bone Ltd
Give The Dog A Bone Ltd are a web design and search engine optimisation business based in Cheshire. They needed to transcribe a 250 page book to create an e-version of the content. In addition, there were over 100 photos to be positioned correctly around the text.
By utilising Broomhay Secretarial Services, Give The Dog A Bone were able to take on a task that was essentially outside usual business without experiencing day to day disruption.
Dominic Sidlow, Give The Dog A Bone's Internet Marketing Director said; "To have used our own resource would have taken up time that could otherwise have been used to work on business as usual."
Gold Canyon
Gold Canyon, a US based distributor of candles, had to 'anglicise' the content of an existing brochure, originally created in the US. The work required great care to ensure that all terminology would suit an English audience. Using Broomhay Secretarial Services meant that Gold Canyon were able to launch their UK brochure on schedule.
Denise Calveley, Gold Canyon's UK General Manager said; "We were simply not in a position to run through the detail required to pull this off. The service that Broomhay provided fitted the bill perfectly. We have used Broomhay for many things since opening our UK operations. We find the service provided by Pauline to be both timely and efficient. Using Broomhay is something we do regularly as we see ourselves having a lasting relationship in recognition of the excellent work that it has done and continues to do for us."